SUPPORT

The Pyrenean Pass League

App: La Liga Pirenaica de Puertos (com.solilokiam.laliga)

This is the public help page for the app. No sign-in is needed to read it.

Support email: soporte@laligapirenaica.com — we reply within 2 to 3 working days.

Common problems

A pass won’t validate

Validation works the same for the Validate this pass button and for automatic ride tracking, and it requires two things at once:

• Being inside the pass radius — 150 m for most of them.
• A GPS fix accurate to better than 50 m. This is the one that usually fails: under trees, between rock walls or right after a tunnel the sensor reports worse accuracy and the validation is rejected.

What to do: stop with a clear view of the sky, give the GPS a few seconds to settle, and tap Validate this pass again.

Other reasons a stamp doesn’t count:

• Each pass scores once per season; a second stamp adds nothing.
• Validations outside the season dates don’t count.
• Without location permission nothing can be validated. For the app to stamp passes on its own while you ride, the permission must be “Always” (system Settings → the app → Location).

I validated with no signal and it isn’t showing

That’s expected. The app stores the validation on the phone and syncs it by itself as soon as you get signal back. Open the app on mobile data or Wi-Fi and wait a few seconds.

I forgot my password

On the sign-in screen, tap Forgot your password? and enter your email. You’ll get a link to change it. If it doesn’t arrive, check your spam folder.

I want to change my display name

Profile → Edit name. That’s the name shown in the public standings.

I want to delete my account

Profile → Delete account. What is deleted, what is kept, and how to ask by email if you no longer have the app: Delete your account.

How to report a problem

Write to soporte@laligapirenaica.com with:

• Phone model and iOS or Android version.
• App version — shown at the bottom of Profile (v1.0.0 · Season …).
• Pass name, approximate date and time, if it’s a validation problem.
• What you expected to happen and what happened instead.
• A screenshot, if you can.

Other enquiries

• Privacy and personal data: privacidad@laligapirenaica.com
• Rules, scoring and standings: Rules
• How data is processed: Privacy Policy